jesse mabonga

Skills

Zendesk, HubSpot, Zoho CRM, Freshdesk (transferable knowledge), Ticket Management, Bug Reporting & Escalation, Live Chat Support, Email Support, Video Support (Zoom, MS Teams, Google Meet), Slack Communication, Cross-Team Collaboration, Customer Onboarding & Training, FAQs & Help Center Content Creation, Product Guides & Tutorials, Video Walkthroughs / Product Tours, Knowledge Base Management, Reporting & Documentation, Asana, Trello, Notion, Workflow Automation, Process Improvement, Task Coordination, Troubleshooting SaaS/Technical Issues, Data Analysis & Reporting, Survey Platforms (SurveyCTO, KoboToolbox), Research & Market Analysis, CRM Data Integrity, Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace (Docs, Sheets, Slides, Gmail), Empathy & Active Listening, Clear Written & Verbal Communication, Detail-Oriented & Process-Driven, Problem-Solving & Critical Thinking, Adaptability in Fast-Paced Environments, Remote Work Readiness & Time Management

About

Customer Support & Operations Specialist with 8+ years’ experience in SaaS support, client onboarding, and remote team collaboration. Skilled in troubleshooting technical issues, managing tickets in Zendesk and HubSpot, and creating customer-facing resources such as FAQs and product guides. Adept at providing empathetic, timely support via live chat, email, and video, while collaborating with engineering to escalate bugs and improve product experience.