Jennifer Umoetor

Skills

Time management, Customer support and management skill, Data entry and strong negotiation skills, Excellent Communication and Problem solving skills, Team work-Adaptability and flexibility , CRM tools expert, Inbound and Outbound calling, Relationships building and attentive to details, Multitasking-Quality leadership and Empathetic skills.

About

With over 5years of experience I’ve developed strong customer resolution skills, providing exceptional support to clients through various channels. Daily I successfully handled over 50 customer interactions and made hundreds of outbound and inbound calls, driving business growth. Throughout my tenure I consistently maintained a customer satisfaction rating of 80% or higher, handled customer with empathy which brought in numerous new customers to the business.