Jeffery Okom

Customer Service Specialist and Virtual Assistant with over three years of experience in client support, sales assistance, and administrative services.

Abuja Municipal, Federal Capital Territory, Nigeria

View resume

Skills

Customer Relationship Management (CRM)
Sales and Lead Qualification
Call Handling and Customer Support
Client Retention Strategies
Virtual Assistance & Administrative Support
Marketing and Brand Promotion
Technical Proficiency: Microsoft Office Suite, Slack, Vici, Dialer 2.0, CRM Tools
Multitasking and Time Management
Knowledge Base & FAQ Documentation
Problem-Solving & Conflict Resolution

About

Customer Service Specialist and Virtual Assistant with over three years of experience in
client support, sales assistance, and administrative services. Adept at handling high
volume inbound and outbound calls, managing customer relationships, and driving client
retention strategies. Experienced in CRM tools, workflow automation, and problem
resolution.
Seeking a dynamic role where I can leverage my skills to improve customer satisfaction
and operational efficiency