Skills
Clear Communication . Account Management
Efficient Data Entry . Problem Solving & Empathy
Microsoft Office Proficiency . Team Collaboration
Customer Consultation & Support . Exceptional Customer Service
Typing Speed & Accuracy . Feedback Collection & Analysis
Relationship Building
CRM Tools
Flexcube . Complaint Resolution
Diamond Teller World (DTW)
ProcessMaker
About
As a Customer Service Representative, I excel at delivering exceptional service by addressing inquiries, resolving issues, and building strong client relationships. With excellent communication skills and a focus on customer satisfaction, I provide tailored solutions and ensure smooth operations. I thrive in fast-paced environments, using my organizational skills and attention to detail to enhance the customer experience and drive business success.
I am a well-presented, industrious and highly target focused individual who has experience in basic banking operations. Possessing a huge range of abilities from providing support and leadership to junior staff to being able to successfully accomplish set objectives for organizational growth; able to gain the trust of customers by having empathy to meeting their needs .
Currently, I am interested in expanding my professional horizons and seeking new challenges in the Banking profession and learning as well as developing.
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