Skills
Customer Support – Experienced in managing client inquiries, resolving complaints, and improving satisfaction using Zendesk, Freshdesk, Gmail, and Outlook.
Virtual Assistance – Skilled in scheduling, email management, and executive support with Google Workspace and Microsoft Office Suite.
Administrative Support – Proficient in organizing documents, preparing reports, and coordinating meetings using Google Docs, Sheets, and MS Word/Excel.
Data Entry & Documentation – Accurate and efficient in updating records, client databases, and reports using CRM systems and spreadsheets.
Project Management – Strong in task tracking, workflow coordination, and team collaboration with Trello, Asana, and Slack.
Remote Work Collaboration – Effective in virtual teamwork and communication through Slack, Microsoft Teams, Zoom, and Google Meet.
Problem-Solving & Client Relations – Skilled at resolving issues with empathy, maintaining professionalism, and fostering customer loyalty.
About
Irene Obioha is a highly skilled Virtual Assistant and Customer Support Specialist with proven achievements in streamlining business operations, improving customer satisfaction, and delivering accurate administrative support. She has successfully managed scheduling, data entry, email management, client communications, and project coordination for businesses, leading to improved efficiency and productivity. Known for her problem-solving skills, multitasking, and professional communication, Irene has been recognized for handling complex client issues, maintaining detailed financial and business records, and supporting executives in both remote and onsite roles. She is passionate about helping businesses grow by providing reliable virtual assistance, executive support, and customer service solutions, while continuously adapting to digital tools and remote work environments.
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