Skills
Role: Customer Support Agent, Customer Service Representative, Customer Success Specialist, Administrative Assistant, Executive Assistant, virtual assistant.
Core Skills: Information Management, Technical Troubleshooting, Team Coordination, Technical Process Improvement, Fintech and Banking Experience etc
About
Hello,
My name is Ikwo Obot Akpan, I am an accomplished customer service specialist with extensive experience in the banking industry. I holds a first degree in Business Management and an MSc in Business Management. Over the years, I have worked both remotely and onsite, expertly handling customers inquiries and complaints with tact, speed, and professionalism. I have consistently delivers service excellence with genuine empathy—ensuring every customer feels heard, supported and satisfied.
My soft skills include exceptional communication, active listening, problem‑solving, patience, adaptability, and emotional intelligence. On the technical side, I am proficient in banking software systems, CRM platforms, remote collaboration tools, ticket‑tracking systems, and data entry with high accuracy. My blend of academic training and practical experience makes me a reliable and empathetic professional in customer service.
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