Skills
Customer Service, CRM Systems (SAP, HubSpot, Intercom, Salesforce, Zendesk, Freshdesk), Emotional Intelligence, Conflict Resolution & Escalation Handling, Time Management, Clear Written and Verbal Communication, Collaboration ( Slack, Jira, Confluence, Google Workspace, Microsoft Office), Travel Booking (Flights, Hotels, Ground Transport)
About
I am a Customer Service and Affiliate professional from Nigeria with a strong background in client relations, problem-solving, and remote support. Over the years, I have gained valuable experience in the iGaming industry, where I managed affiliate partnerships to boost player acquisition and engagement, while also delivering exceptional customer service that improved satisfaction and retention. Additionally, I have hands-on experience in coordinating travel services, including booking flights and ground transportation, arranging hotel accommodations, and creating customized travel packages tailored to meet client needs. My key strengths include adaptability, strong communication skills, organizational abilities, and the ability to work independently in virtual settings. I am passionate about delivering high-quality service, building strong client relationships, and contributing to the growth of forward-thinking companies.
Profile Photo
