Skills
Customer Relationship Management (Zendesk, HubSpot, Freshdesk, Intercom)
Email & Live Chat Support
Appointment scheduling(calendly,
Automation(zapier,
Conflict Resolution & Problem Solving
Ticketing & Escalation Handling
Remote Collaboration (Slack, Zoom, Trello, Monday.com)
Time Management & Multitasking
Knowledge Base & FAQ Support
Microsoft Office Suite & Google Workspace
About
Customer Support Specialist with a B.Sc. in Accounting and over 3 years of experience in client-facing and service roles. I am skilled in CRM tools (Zendesk, HubSpot, Freshdesk, Intercom) and experienced in handling customer inquiries, complaints, and technical support via live chat, email, and phone. Known for delivering empathetic, timely, and effective solutions while maintaining high satisfaction scores in both in-person and remote environments
Profile Photo
