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Skills
Project management, Microsoft word, Excel,PowerPoint, Google Workspace, CRM optimization, Time management, Problem Solving.
About
I am a customer-focused professional with 3+ years of experience in client retention and service delivery, specializing in CRM, issue resolution, and customer satisfaction strategies.
I have proven track record of analyzing customer behavior to drive loyalty, reduce churn, and uncover upselling and cross-selling opportunities.
I am highly skilled in cross-functional collaboration, communication, and the use of digital tools (Microsoft Office, Google Workspace, CRM, Zoom) to support efficient service operations.
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