Skills
Troubleshooting | Customer Service | Microsoft word | Customer Relationship Management ( CRM ) tools | FreshDesk | Xplorer | Microsoft Excel
About
I'm a Customer Service Professional with 2 years of experience at Sterling Bank, specializing in delivering excellent client support across inbound calls, email correspondence, and switch resolution. I'm skilled in handling high-volume customer interactions with empathy, efficiency, and professionalism, ensuring timely resolution of issues while maintaining strong customer satisfaction. I have a proven ability to communicate clearly, manage client expectations, and collaborate with internal teams to resolve complex service challenges. I am recognized for adaptability, attention to detail, and commitment to providing outstanding customer experiences that strengthen client relationships and support organizational goals.
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