Skills
Highly proficient in Microsoft Office, internet tools, and CRM applications, I bring a combination of technical expertise, leadership skills, and a customer-centric focus that enables me to make meaningful contributions to organisational goals.
About
I am an experienced Customer Support Professional, Virtual Assistant, Training & Quality Analyst, and Team Lead, with a proven track record of excellence in service delivery and team performance management. Over the years, I have developed strong expertise in customer relationship management, process improvement, and operational efficiency, consistently earning recognition such as Best Agent of the Month.
As a Customer Support Representative, I excel in handling diverse customer interactions with empathy, clear communication, and problem-solving skills. My role as a Virtual Assistant further sharpened my organizational, multitasking, and administrative abilities, enabling me to manage calendars, streamline workflows, and support business operations effectively.
In my capacity as a Training and Quality Analyst, I have coached and evaluated teams, ensuring adherence to quality standards and driving continuous improvement in customer satisfaction. As a Team Lead, I successfully managed agents, allocated tasks, and implemented coaching strategies such as triad coaching, resulting in enhanced performance and stronger team collaboration.
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