Skills
Customer Support (Phone, Email & Chat), E-commerce Customer Support, Shopify Support & Store Management, Gorgias, Zendesk, Intercom, Freshdesk, Order Tracking & Management, Conflict Resolution & Customer Retention, Call Center Operations, Virtual Assistance, Calendar & Schedule Management, Data Entry & Administrative Support, Internet Research, Email Management & Inbox Organization, Document Preparation & File Management, Task & Project Coordination (ClickUp, Trello, Asana)
About
I’m a customer support and virtual assistant professional with over two years of experience helping businesses deliver excellent client experiences. My background includes working in call centers and online support environments where I managed high-volume inquiries across phone, email, and chat, using tools like Zendesk, Intercom, and Freshdesk. I specialize in handling customers with empathy and efficiency, while also supporting teams with organization, scheduling, and communication. Recently, I’ve been focusing on e-commerce customer support, learning platforms like Shopify and Gorgias to better serve online brands. Overall, I’m passionate about creating smooth processes and building strong client relationships that contribute to long-term business growth.
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