Skills
• Customer Interaction Excellence: Proven ability to communicate effectively and empathize with customers, ensuring their needs are met.
• Complaint Resolution: Experienced in de-escalating issues, resolving concerns efficiently, and turning negative experiences into positive outcomes.
• CRM Proficiency: Skilled in using CRM platforms to track customer interactions, maintain records, and provide personalized service.
• Time Management: Excels in managing high call volumes and adhering to strict response timelines.
• Feedback Utilization: Expertise in gathering and analysing customer feedback to improve processes and service delivery.
• Adaptability: Thrives in dynamic environments, handling diverse customer needs with professionalism.
About
I’m an organized customer focused individual with experience in administrative roles. I enjoy interacting with people and thrive in a environment where I can provide excellent service.
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