Skills
Customer Service & Call Handling (Inbound/Outbound)
• CRM & Ticketing Tools: Zendesk, Freshdesk, Slack
• Virtual Assistance & Remote Support
• Conflict Resolution & Escalation Management
• Microsoft Office Suite (Word, Excel, PowerPoint)
• Time Management & Multitasking
• Communication & Interpersonal Skills
• Problem Solving
• Administrative Support
• Data Entry & Record Management
About
Highly motivated customer service professional with over 2 years’ experience in handling client inquiries, managing high-volume communications, and ensuring customer satisfaction. Skilled in CRM tools (Zendesk, Freshdesk, Slack), virtual assistance, and conflict resolution. Recognized for maintaining a 95%+ satisfaction rate and excelling in multitasking under pressure. I am passionate about delivering excellent customer experiences and supporting teams with efficiency and professionalism.
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