Festus Ihator

Skills

Technical Skills
Microsoft Dynamics 365 Business Central / NAV (troubleshooting, setup, administration)
SaaS solutions support & configuration
System troubleshooting & root cause analysis
SQL (queries, data handling, debugging)
Cloud technologies & integrations (Azure, app registrations)
Networking & datacom fundamentals (Huawei EnodeB troubleshooting, NOC operations)
Cybersecurity fundamentals (Foundation Certificate in Cyber Security)
CRM tools (custom lightweight CRM design, Airtable, Softr, Glide)
Microsoft Office Suite (Excel, PowerPoint, Word.

Professional Skills
Customer support & escalation handling (calm under pressure, empathetic communication)
Process optimization & workflow improvement
Analytical problem-solving & pattern recognition
Team collaboration & cross-functional communication
Project ownership & follow-through
Business communication & documentation

Soft Skills
Detail-oriented and observant
Adaptable to new challenges
Strong interpersonal & client-facing communication
Resilient under stress and conflict
Growth mindset with continuous learning

About

As a Tech Support Engineer at Microsoft, I bring years of hands-on experience in troubleshooting Dynamics 365 Business Central/NAV across diverse client environments. My role involves resolving complex application issues, ensuring seamless system performance, and collaborating with engineering teams to implement effective backend solutions. By delivering clear, non-technical guidance, I help maintain high customer satisfaction and operational efficiency.

With expertise in remote troubleshooting, ERP support, and proactive problem-solving, I contribute to optimizing technical processes and updating knowledge bases to enhance resolution frameworks. My commitment to structured communication and scalable solutions aligns with my goal of driving impactful technical support in cloud-based platforms.