Skills
People & culture Engagement, Collaborative team player, Project Coordinator & reporting, Office & facility management, Adaptability and team leadership, Meticulous attention to details, Proactive and initiative- driven, Quick adaptation to new challenges, Prioritising customer experience, Analytical and problem-solving skills, Exceptional communication skills, Stakeholder & vendor relations, Financial administration & budgeting.
About
I am a result driven administrative and operations professional with successful experience in fast-paced office management, stakeholder management, project coordination and enhancing employee/ customer experience with a top-notch support. I have over four (4) years of experience focused on creating efficient HR processes, onboarding and off boarding, and creating positive workplace environment for teams. I am a team player with expertise in managing teams, completing various projects and adapting to modern day technology to execute tasks. With proven ability to streamline processes, I hold myself to a high standard of integrity and I am also trustworthy in all my work.
I have in-depth knowledge and experience in research, reporting, using spreadsheet in analysis data, and evaluating. I am proactive and work with minimal supervision. I excel at creating effective partnerships at every organisational level. I am on the path to becoming a distinguished leader in the people and user engagement.
I started my career in customer support and admin officer role, which is where I built a strong foundation in process management and cross- function collaboration. I found I was particularly drawn to the people side of operations - like improving how to support employees which led me to pivot into a more dedicated people role. I transitioned into an office manager and people partner role, where, I designed and implemented engagement strategies, including surveys and team bonding playbook to drive team engagements, resulting in 30% increased in engagement scores and championed the feedback culture by managing performance review cycles and ensured employee insights were translated into action improvement. I also coordinated and facilitated virtual and in-person interviews, supported the regional HR team, executed HR operations in the local office by maintaining 100% data accuracy and integrity on our HRIS (Workday), assisted with review of employee contracts and compensations. I also assisted with successful onboarding of new hires by reducing new hire ramp up time by 20%. In my role as Office manger and people partner, I served as the designated health and safety officer in the local office where I managed workplace health and safety measures, implemented procedures that successfully prevent occupational hazards and ensured uninterrupted operations.
I am looking forward to join a team where I can deeply contribute to both people and operational infrastructure, where I can meaningful influence and promote workplace culture. I also look forward in learning new skills to improve and to develop.
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