Skills
Customer Support, Effective Communication, Data Entry, Email & Calendar Management, Canva, Buffer, Data Entry, Research, Workflow Optimization, Google Workspace & Microsoft Office.
About
My passion lies in ensuring seamless customer experiences, optimising workflows, and providing efficient administrative support, all of which I believe align perfectly with your team’s needs.
In my previous roles at Opay Digital Services and Edumark Consult, I successfully:
Assisted 50+ customers with account set-up daily across email, live chat, and phone, ensuring a 95% satisfaction rate through effective problem-solving and proactive support.
Resolve transaction issues.
Provided knowledgeable answers to questions about platform functionality, reducing customer churn by 20%.
Performed data entry in CRM tools (Zendesk, Salesforce) to track customer interactions, improving response time by 10%.
I take pride in my ability to anticipate customers needs, provide swift solutions, and build meaningful relationships. Whether assisting customers, managing schedules, or handling data entry, I approach every task with attention to detail, professionalism, and a problem-solving mindset.
I would love the opportunity to bring my expertise, enthusiasm, and customer-first approach to your company.
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