Skills
-Customer Relationship Management (Salesforce, HubSpot, and other CRMs)
-Client Onboarding & Retention Strategy
-Process Improvement & Workflow Optimization
-Customer Journey Mapping & Experience Enhancement
-Data-driven Insights (NPS, CSAT, churn analysis)
-Cross-functional Collaboration (Support, Product, Sales, Operations)
-Team Leadership & Mentorship (led and coached teams of 18+)
-Conflict Resolution & Escalation Management
-Global/Remote Customer Engagement
About
Dear Hiring Team,
I hope this message finds you well.
My name is Fabrizia Imende, and I’m a seasoned professional with over 13 years of experience across Customer Success, Operations Management, Customer Support, and Account Management.
For the past 2+ years, I’ve worked remotely with a U.S.-based organization, managing a global portfolio of over 700 clients with a 98.2% retention rate and contributing to a 60% increase in sales.
I bring a proven track record in leading support teams (up to 18 agents), executing process improvement initiatives like the 2023 NPS Project, and aligning internal workflows to elevate the customer experience. I'm also highly proficient with tools like Salesforce, HubSpot, and other CRM platforms.
I’m now seeking new fully remote opportunities within U.S.-based companies that value ownership, collaboration, and sustainable growth. My salary expectations are flexible and affordable for U.S.-based budgets, while still aligned with my experience and impact.
Please find my attached resume and LinkedIn profile for your reference: https://www.linkedin.com/in/fabrizia-imende-29355490
I’d love to connect and explore how I can bring value to your team.
All the best,
Fabrizia
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