Skills
Google Workspace, Microsoft Word, Microsoft Excel, Leadership and team Management, Customer Service and support, Sales and marketing Strategies, Training, Coaching and mentorship, Communication and interpersonal Skills, Administrative and organizational Skills, Problem-Solving and conflict Resolution, Data Entry and record Keeping.
About
I am a highly motivated and results-driven professional with strong experience in leadership, administration, customer service, and sales. Over the years, I have successfully combined organizational skills, communication abilities, and problem-solving techniques to deliver outstanding results in different roles.
In my current role as a Team Lead at Springboard, I supervise and guide a team of over 29 members, ensuring productivity, quality service delivery, and achievement of set targets. I provide mentorship, resolve escalations, track performance, and create a positive team environment that fosters growth and collaboration.
Previously, I worked as a Marketing Head in an insurance company, where I trained and managed marketers across five branches. My responsibilities included organizing seminars and workshops on prospecting, developing strategies to increase sales, and maintaining daily, weekly, and monthly production records. I also followed up on claims payments and ensured monthly targets were consistently achieved.
In addition, I have experience as an Administrator, where I handled documentation, coordinated schedules, maintained records, and ensured smooth daily operations. I also ventured into entrepreneurship as a Bakery Owner, managing production, customer service, and sales before pausing operations due to limited resources.
Skills and Competencies:
- Leadership and Team Management
- Customer Service and Support
- Sales and Marketing Strategies
- Training, Coaching, and Mentorship
- Communication and Interpersonal Skills
- Administrative and Organizational Skills
- Problem Solving and Conflict Resolution
- Data Entry and Record Keeping
Achievements:
1. Successfully led a team of 29 members at Springboard, exceeding performance targets and increasing accuracy from 60% to 95% within four months.
2. Trained and empowered marketers across multiple branches, resulting in a 50% increase in overall sales within one year.
3. Organized and facilitated impactful workshops and seminars focused on prospecting.
4. Built and managed a bakery business, gaining valuable hands-on experience in entrepreneurship.
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