Emmanuel Onuoha

Skills

Sales Data Analysis and Reporting | Digital Sales Platforms Expertise (E-Commerce) | Driving Conversions | Complaints Handling | Customer Services Representative(Email & Chats) | Coordinating Promotions Online | Performance Metrics Tracking | Market Trends Analysis | Product recommendations | Competitor analysis | CRM Management | Order Fulfillment | Virtual Administrative support | Sales Report & Customer Interaction

About

Dear Hiring Manager,
I am writing to express my interest in the Virtual Assistance/Customer Service Rep position at your company. With over eight years of hands-on experience delivering customer support, managing administrative tasks, and ensuring smooth daily operations, I am confident in my ability to contribute to your team’s success.
In my role at Megawatts Nigeria Ltd, I have provided multi-channel customer support—handling emails, live chats, and calls—while maintaining a consistent record of timely responses and accurate resolutions. I streamlined order processing and dispatch coordination, achieving 95% on-time deliveries and reducing stock shortages by 40% through improved inventory control. I also trained and supervised team members, which enhanced service efficiency and reduced resolution times by 30%.
Previously at Chi Limited, I worked closely with customers to address inquiries and resolve complaints before escalation. I also supported e-commerce operations by updating product listings, tracking orders, and coordinating returns, resulting in higher customer satisfaction and a 20% increase in repeat purchases. My ability to manage multiple tasks without compromising accuracy or professionalism has been a consistent strength throughout my career.
I am proficient in Microsoft Teams, Google Workspace, Trello, ClickUp, Slack, and HubSpot, and comfortable working across different time zones. I take pride in being reliable, organized, and solution-oriented—qualities that I believe align well with the demands of a fast-paced remote or on-site customer service environment.
I am excited about the possibility of bringing my experience and dedication to the company. I would welcome the opportunity to discuss how my skills can support your team in achieving its service and operational goals. I am a highly adaptable, remote-ready professional, comfortable working across multiple time zones including CET, EST, and PST. I take pride in my ability to work both independently and collaboratively, ensuring that all tasks are executed efficiently and with high attention to detail.
I am excited about the opportunity to contribute my experience and passion for business development to your team. I would welcome the chance to discuss how I can bring value to your organization in an interview. Thank you for your time and consideration.
Thank you for considering my application. I look forward to the opportunity to speak with you further.
Sincerely,
Onuoha Emanuel Izuchukwu.