Skills
Product management and knowledge, Communication etiquette, Analytic thinking, Empathy/soft skills, Proficiency in CRM tools, Microsoft office suites, Team communication, Email handling,
About
I’m a passionate Customer Service Representative with over 1 year of remote experience supporting clients in the nonprofit and consulting sectors.
In my previous roles , I worked extensively with CRM tools like Zoho and Freshdesk to manage customer interactions, tickets, and feedback. At SwiftCall Solutions, I used Zoho to efficiently track and respond to support tickets, ensuring follow-ups and timely resolutions. Through this, I achieved a 95% customer satisfaction rate and reduced resolution time by 20%.
I also leveraged Freshdesk at BrightConnect Services, where I handled 30+ daily inquiries across phone and email. By prioritizing and tagging tickets properly, I consistently maintained a 90% resolution rate, achieved 92% positive feedback, and ensured 99% SLA service level arrangements
compliance.
Beyond the tools, I bring strong communication skills, empathy, and a proactive approach to every interaction. My background in History and International Studies gives me a unique ability to analyze and understand diverse perspectives and communicate clearly with clients from various backgrounds.
I’m eager to contribute these skills to a customer-focused team, enhance client satisfaction, and continue growing in a professional service environment.
Profile Photo
