About
I am highly motivated and customer-focused individual with excellent communication skills, I am confident that I would be an excellent fit for this role.
Having over 5 years of experience in customer service, I possess a deep understanding of the importance of providing exceptional service to customers. My expertise includes resolving customer complaints, responding to customer inquiries, and providing product/service information. I am well-versed in using various software applications, including CRM tools, to manage customer interactions.
In addition to my technical skills and experience,I possess excellent communication and interpersonal skills, which enable me to effectively interact with customers, colleagues, and management. I am a strong team player with a positive attitude, and I thrive in fast-paced environments.
As a remote worker, I am self-motivated, disciplined, and able to work independently with minimal supervision. I have a dedicated space that can serve as home office with reliable internet access, ensuring that I can provide uninterrupted service to customers.
In addition to my technical skills and experience support Microsoft Azure customers resolving their subscriptions billing issues as well as portal related issues, I have excellent troubleshooting skills using CMAT, CST, CSVT, Reserved Instance LenS and DFM ASC tools to effectively analyze customer issues and profer necessary resolutions or clarifications with customers usage reports.While also collaborating with GTFS (cash Apps, Recon, Refund) as the case may be. possess excellent communication and interpersonal skills, which enable me to effectively interact with customers, colleagues, and management. I am a strong team player with a positive attitude, and I thrive in fast-paced environments.
Thank you for considering my application. I would welcome the opportunity to discuss how my skills and experience align with the requirements of this role.
Please feel free to contact me at +2348059213877. Also find attached my resume for your reference.
Sincerely,
Edesogie Edo
Customer Service Professional
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