Skills
Risk Assessment and Mitigation
Conflict Escalation and Resolution
Quality Management and Assurance
Effective Communication and Empathy
Analytical Thinking and Decision Making
Data Analysis and Interpretation
Team Management and Leadership
Project Planning, Scheduling, and Documentation
Video Transcription and Proof Reading
Team Collaboration
About
Dynamic and results-driven professional with over 5 years of cross-functional experience spanning customer success, fintech analysis, and media communications. Proven expertise in driving customer satisfaction, resolving complex technical issues, and enhancing operational efficiency. Skilled at leveraging technology, data analysis, and empathetic communication to deliver meaningful business outcomes.
Currently serving as a Subject Matter Expert at Tek Experts Nigeria, providing high-level support for Microsoft’s Customer Success initiatives, while previously holding roles in fintech support and editorial media. Recognized for strategic problem-solving, stakeholder collaboration, and a consistent track record of optimizing customer engagement and retention.
Core Competencies:
Customer Success & Retention Strategy
Technical Escalation & Risk Mitigation
Data Analysis & Reporting
Communication & Conflict Resolution
Project & Team Management
Media Content Creation & Editing
CRM & Support Tools (Dynamics365, ServiceNow, Rave)
Tools & Technologies:
MS Office Suite | Jira | Trello | Slack | MS Teams | Adobe Photoshop | Canva
Certifications:
Product Management: Fundamentals & Discovery Program
McKinsey’s Practical Skills for Success & Problem-Solving
Customer Service Excellence for Frontliners
Basic On-Air Personality Training
Education:
BSc. Mass Communication, Babcock University, Nigeria
Profile Photo
