Dineo Motlhako

Skills

Customer Service & Support - CRM Tools (Amdocs, Zendesk, Beehive, Workday) - Communication &
Conflict Resolution - Order Processing & Data Entry - Email & Chat Support - Microsoft Excel, Word,
Teams - Time Management & Multitasking - Technical Troubleshooting - Ticketing Systems & Escalations
- SIM/Routing Issue Resolution

About

Customer Support Specialist with 5+ years of experience delivering exceptional service across phone, chat, email, and technical platforms. Skilled at resolving complex queries, enhancing customer satisfaction, and managing data with precision. Recently earned a Full Stack Development Certificate and advanced Excel and customer service certifications, expanding technical and problem solving expertise and is proficient in CRM systems, support tools, and modern development technologies.