About
Customer Service Consultant with 10 years of experience across both retail and contact centre environments. Known for delivering excellent service, resolving queries with professionalism, and building positive customer relationships. Skilled in communication, conflict resolution, and handling high-pressure situations with empathy and efficiency. My retail background taught me the importance of face-to-face engagement, while my contact centre experience strengthened my ability to manage diverse customer needs remotely.
Currently enrolled in a Human Resources skills course to broaden my professional scope and support my long-term growth into roles that blend customer service with HR functions. Passionate about people, problem-solving, and continuous learning.
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