Skills
Customer Support (Remote, Phone, Chat)
CRM Platforms: CLM, Siebel.
Microsoft excel
Data entry
Time management
Attention to detail
Problem solving
Empathy
Critical thinking
Teamwork
Active listening
Communication etc.
About
Proactive and customer-focused professional with over 10 years of experience providing support across telecom, fintech, and logistics sectors. Skilled in live chat, phone, and CRM-based customer support, with a consistent record of resolving high volumes of service requests and improving customer experience. Known for attention to detail, calm communication under pressure, and technical proficiency in tools like CLM, Siebel, and Excel. Recognised on several occasions for exceeding service
expectations by improving response times to customer inquiries, orders, and questions. Good telephone manners
and the ability to communicate with all levels of customers. Remote-ready with excellent problem-solving and reporting skills.
Profile Photo
