Skills
Customer service (representative/agent/support), communication and interpersonal skills, email and chat support, knowledge base documentation, time management and adaptability, high-volume inquiry management, remote collaboration (Slack, Zoom, Skype, Microsoft Teams), Microsoft Excel, Word and Outlook, calendar management and scheduling, data entry and research, typing speed (60+ WPM), basic accounting principles and reporting, CRM systems (internal bank systems, customer management tool).
About
I am an experienced customer service professional with a background in banking, logistics, and administration. Over the years, I have developed strong communication and interpersonal skills, with proven expertise in handling high-volume customer inquiries, email and chat support, and CRM systems.
My career journey includes working at United Bank for Africa, where I responded to customer inquiries and resolved complaints with empathy and professionalism; Mountain Top University, where I managed financial reports and administrative tasks as an audit intern; and GIG Logistics, where I currently assist clients with waybills, shipments, and customer support.
I am proficient in Microsoft Office Suite, remote collaboration tools (Slack, Zoom, Skype, Microsoft Teams), and possess skills in data entry, scheduling, knowledge base documentation, and basic accounting principles. My achievements include consistently delivering excellent service under pressure, improving customer satisfaction through empathy-driven communication, and supporting accurate reporting and documentation processes in fast-paced environments.
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