Skills
• Microsoft Word & Outlook proficiency.
• Active listening and empathy.
• Excellent verbal and written communication.
• Adaptability and quick learning.
• Problem-solving and conflict resolution.
• Customer retention and relationship management.
• Strong customer service orientation.
• Multitasking and time management.
• Attention to detail and accuracy.
• Team collaboration and interpersonal skills.
• Complaint handling and resolution.
• Patience and resilience in high-pressure situations.
• Sales support and upselling techniques.
• Organizational and record-keeping skills.
About
Customer Service Representative with 5 years of experience delivering outstanding support in retail and e-commerce industries. Skilled in handling inquiries, resolving complaints, and ensuring customer satisfaction with professionalism and efficiency. Strong communication, problem-solving, and conflict-resolution abilities support the development of lasting customer relationships. Proficient in Microsoft Word and Outlook, with a quick adaptability to new technologies. Recognized for multitasking in fast-paced environments, maintaining attention to detail, and driving results that enhance both customer experience and organizational success.
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