Chineze Obiako

Skills

● Helpdesk Support
● SaaS Platform Support & Onboarding
● Customer Success Management
● Virtual & Executive Assistance
● Omnichannel Communication
● Project & Product Lifecycle Support
● Training & Team Building
● KPI Reporting & Dashboards

● Emotional Intelligence & Conflict
Resolution
● Operational Efficiency
● Time Management & Prioritization
● Empathy and Collaboration
● Calendar & Email Management
● Cross-functional Team Coordination
● Knowledge Base Creation/Management

About

Calm, efficient, and results-driven Customer Support & Virtual Assistance professional with 15+ years of success supporting executives, SaaS platforms, and customer-facing teams across different sectors. Adept at streamlining workflows, leading high-volume operations, leveraging data for strategic decision-making, fostering stakeholder collaboration, and resolving complex issues with empathy and clarity. Proven track record in improving CSAT, onboarding efficiency, and SLA compliance—delivering strategic and human-centered support solutions. Managed high-volume service teams (500+ locations), coordinated cross-border projects, and optimized workflows that saved 500+ man-hours annually.