Skills
Core Skills & Competencies
Project Management & Strategic Planning
Leadership, Team Building & Cross-Functional Collaboration
Business Development & Client Relationship Management
Data Analysis & Problem Solving
Process Improvement & Operational Efficiency
Communication (Verbal, Written, and Presentation Skills)
Time Management & Prioritization
Technical Skills
Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Google Workspace (Docs, Sheets, Slides, Drive)
CRM Tools (Salesforce, HubSpot, Zoho)
Project Management Software (Asana, Trello, Jira, Monday.com)
Data Analysis & Visualization (Excel Pivot Tables, Power BI, Tableau)
Additional Strengths
Adaptability & Learning Agility
Conflict Resolution & Negotiation
Creative Problem Solving & Critical Thinking
Multitasking in Fast-Paced Environments
Customer Service Excellence
About
I am a dedicated Virtual Assistant and Customer Service professional with proven experience supporting businesses and clients by delivering reliable administrative assistance and exceptional customer care. Over the years, I have developed strong expertise in managing schedules, coordinating tasks, handling communications, and resolving customer inquiries with efficiency and professionalism.
My strengths lie in organization, communication, and adaptability. I am highly proficient in tools such as Microsoft Office Suite, Google Workspace, Trello, Asana, Slack, and CRM platforms like Zendesk and HubSpot. I excel at multitasking, problem-solving, and maintaining attention to detail while ensuring that clients and customers receive seamless support.
In my previous roles, I consistently exceeded performance goals, streamlined processes to improve team productivity, and built positive relationships with clients and customers alike. Whether it’s managing day-to-day operations, supporting executives, or providing front-line customer service, I bring a proactive and solutions-oriented approach that helps businesses run smoothly and customers feel valued.
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