Chijioke Eze

Skills

Calendar management, Task Management, Microsoft Excel, Microsoft word, Google work space, Asana, Trello, canva, Zendesk, Hubspot.

About

I am a seasoned customer service representative/Virtual Assistant with over four years of experience delivering efficient administrative and operational support to businesses and entrepreneurs. With a strong background as an Administrative Assistant and Officer, I have developed expertise in task management, scheduling, client communication and digital tools showcasing a track record of streamlining workflows and enhancing productivity.

Achievements
Improved Retrieval Efficiency: Implemented a new digital filing system, boosting retrieval efficiency.
Satisfaction Rate: Achieved a 98% satisfaction rate from management for communications and reports.
Reduced Processing Time: Optimized workflows reduced expense report and invoice processing time by 25%.
Operational Cost Reduction: Implemented office policies cutting operational costs by 15%.
Client Administrative Time Reduction: Saved clients over 20 hours weekly in administrative tasks.
Task Completion Improvement: Streamlined project workflows using Asana and Trello, improving task completion rates by 30%.

Work Experience
Destiny People Global Ministry (2017-2019): Administrative Assistant supporting executives with calendars, communications, and event planning.
Oculus Pharmacare Limited (2020-2023): Administrative Officer managing office operations, correspondence, and supporting senior management.
Ciibex Group of Company: Virtual Assistant providing comprehensive support to multiple clients, managing schedules, emails, travel and social media, leveraging tools like Asana, Trello, HubSpot and Salesforce.

Skills
Project Management Tools: Asana, Trello, Monday.com
Scheduling and Calendar Management: Expertise in managing schedules and calendars
Software Proficiency: Advanced in Microsoft Office Suite and Google Workspace
Customer Service: Strong client relationships management
Data Management: Data entry and database management
Communication: Strong written and verbal communication skills
Confidentiality: Discretion in handling sensitive information
Office Management: Logistics and administrative coordination support