Skills
Customer Success
Customer Success
Data Management
Data Management
Microsoft Word
Microsoft Word
Microsoft Office
Microsoft Office
Account Management
Customer Support
Data Collection
Microsoft Excel
Data Entry
Confidentiality
Computer Literacy
Customer Service Representatives
Sales
About
I help businesses strengthen customer relationships, boost sales, and retain more clients through responsive support, organized CRM management, and clear communication.
What I’ve Achieved:
• Resolved 95%+ of customer inquiries within 24 hours, improving client satisfaction scores.
• Increased repeat orders by 30% through proactive follow-ups and relationship-building.
• Managed virtual depot operations and logistics, ensuring 100% on-time deliveries.
• Delivered accurate claim support for U.S. insurance clients, maintaining zero compliance breaches.
• Designed branding materials (logos, flyers, social media graphics) that enhanced brand visibility.
Core Skills & Tools:
• Customer Support: Email, Live Chat, Ticket Handling, Conflict Resolution
• Sales & Retention: Lead Nurturing, Upselling, Follow-up Campaigns
• CRM Systems: Custom CRMs, Sprinklr, Pre-sales Apps, Data Tracking
• Claims Support: Policy Verification, Documentation, Confidential Handling
• Design Tools: Canva, Adobe Illustrator, Photoshop
• Other: Excel Reporting, Workflow Optimization, Remote Collaboration
Why Work With Me:
• Proven track record of measurable results in sales and customer service
• Detail-oriented with a focus on compliance and confidentiality
• Flexible across time zones for global projects
• Strong blend of service excellence and creative problem-solving
Let’s discuss how I can help you deliver exceptional service, grow your customer base, and keep them loyal.
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