Skills
* Outbound & inbound calls, email, live chat and social media
* Appointment setting and lead generation
* Client relationship management
* Billing, refunds, and account support
* Troubleshooting apps and digital platforms
* Strong communication and professional English
About
Dynamic Customer Service Consultant with over 18 years of experience in call center operations, remote client support, and quality assurance. Proven expertise in enhancing customer relationships, coaching teams, and managing multi-channel communications to drive satisfaction and operational efficiency. Adept at troubleshooting, lead generation, and account management, with a strong commitment to delivering solutions that exceed expectations. Seeking to leverage my extensive experience and communication skills in a challenging customer-focused role.
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