Boluwatife Yewande

Skills

Communication skills,Emphaty ,Active listening, problem solving and conflict resolution ,Time management and multitasking,Compliant handling and issues escalation,Ability to work in a remote setting, and CRM tools proficiency.

About

I am excited to express my interest in the remote Customer Service Representative position. With over four years of experience delivering exceptional support in fintech, microfinance, and healthcare sectors, I have consistently exceeded the quality scores above 95% of which the required was 90% while handling complex client needs with empathy and efficiency.

I excel in managing high-volume inquiries, navigating CRM platforms like Gorgias, and resolving issues promptly all while ensuring a positive customer experience. My ability to work independently, adapt quickly, and exceed performance targets makes me confident in my capacity to contribute to your team’s success.

I would be delighted to bring my dedication and proven track record to your organization.
Attached below is my resume for your perusal,
Thank you for considering my application.
Best regards
Yewande Bolu