Skills
Customer Success & Onboarding • Technical Support & 3rd Party Integrations (API, Webhooks) • CRM Tools (GoHighLevel, HubSpot, Salesforce, Zoho) • Workflow Automation (Zapier, Make) • Sales Enablement & Lead Conversion • Real-Time Support (Zoom, Google Meet) • Performance Metrics Tracking • Customer Retention Strategies • Strong Communication & Problem-Solving
About
Customer Success Representative with 4+ years of experience activating and supporting new customers in SaaS and digital product environments. Expert in onboarding, technical configuration, and guiding clients through successful adoption of platforms, with a proven ability to implement 3rd party integrations (API, webhooks) and drive sales enablement. Adept at providing real-time support via Zoom and Google Meet, mentoring clients to close their first
sales, and maintaining high customer retention rates. Recognized for strong communication, problem-solving skills, and exceeding CSAT and retention KPIs in remote, fast-paced settings.
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