Skills
• Customer Service & Client Relations
• Complaint Resolution & Problem-Solving
• Call Center Operations & Front Desk Management
• Active Listening & Effective Communication
• Database Management & Record Keeping
• Empathy & Emotional Intelligence
• Microsoft Office Suite (Word, Excel, PowerPoint)
• Time Management & Multitasking
• Interpersonal Relationship Building
• Teamwork & Collaboration
• Leadership & Organizational Skills
• Marketing & Social Media Management
About
I am a Motivated and detail-oriented Customer Service Professional with hands-on experience in banking, call center operations, and front desk management. Skilled in resolving customer complaints, maintaining accurate records, and ensuring client satisfaction. Strong background in psychology, enabling empathy, active listening, and effective communication with diverse customers. Proficient in Microsoft Office Suite, social media management, and customer relationship support. Recognized for time management, problem-solving, and interpersonal skills, with proven ability to work under pressure while delivering excellent service.
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