Skills
Remote Customer Support
CRM & Call Center Tools (Salesforce, Hubspot, Zoho, Slack, TI Phone, LeadSquare)
Complaint Resolution
Debt Recovery & Collections
Microsoft Office (Word, Excel)
QuickBooks & Sage Accounting
Email & Live Chat Support
Strong Communication & Empathy
Adaptability & Time Management
Team Collaboration
About
my name is blessing Silverine Jacob Godfrey I'm from edo state in Nigeria I went to benue State University where I obtain a diploma in mass communication and also I obtain a BSC in mass communication,
My previous role as a Customer Care Representative at fairmoney microfinance bank, Target Shelters limited as senior customer service representative made me to be familiar with the use of TI Phone, Zoho, lead square, slack, metal base, Salesforce and Hubspot to serve customer better in achieving good relationship, and also at Southern fried Chicken as a senior customers service representative and also as a cashier I've worked with all in furniture and interior as a cashier and also as a sales representative.
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