Skills
Excellent verbal and written communication
Customer relationship management (CRM) systems (e.g., Zendesk, Salesforce, HubSpot)
Active listening and empathy
Problem-solving and conflict resolution
Handling high-volume inquiries via phone, email, and live chat
Sales conversion, upselling, and cross-selling
Lead generation and prospecting
Product knowledge and consultative selling
Time management and multitasking in fast-paced environments
Team collaboration and adaptability
Data entry accuracy and attention to detail
Strong negotiation and persuasive skills
Customer satisfaction and retention strategies
About
Dynamic and results-driven Sales & Customer Experience Specialist with 3+ years of success in remote, high-volume sales environments. Proven track record of consistently exceeding sales targets, converting inquiries into loyal customers, and delivering exceptional client support via live chat, calls, and email. Skilled in objection handling, relationship building, and driving revenue growth in competitive markets. Eager to bring strong communication, negotiation, and problem-solving expertise to a forward-thinking organization.
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