Bernard Assan

Skills

Customer Service & Support (Phone, Email, Chat)
CRM Tools (Salesforce)
Data Entry & Database Management
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Google Workspace (Docs, Sheets, Calendar, Drive)
Calendar & Email Management
Scheduling & Travel Coordination
Problem-Solving & Conflict Resolution
Technical Support (Zoom, Video/Calls)
Time Management & Organization
Report Preparation & Documentation
Team Collaboration & Remote Work Tools (Slack, Google Chat)
Research & Data Collection
Multitasking in Fast-Paced Environments
Strong Written & Verbal Communication
Adaptability & Quick Learning
Attention to Detail & Accuracy
Confidentiality & Professionalism

About

My name is Bernard Kweku Assan, and I have over three years of experience in customer service, administrative support, and data entry. In my previous roles as a customer service advisor and virtual assistant, I handled customer inquiries across phone, email, and chat, maintained accurate CRM records, and supported teams with scheduling, reporting, and documentation.
I am skilled in communication, problem-solving, and time management, with proficiency in tools like Microsoft Office, Google Workspace, and CRM platforms. I take pride in being detail-oriented and adaptable, which has helped me consistently meet performance targets and contribute to team efficiency.