Benjamine Kokoti

Skills

Proficient in Computer Applications (Microsoft Office Suite & Google Suite),
Social Media Management,
Analytical and Problem-Solving Abilities,
Document and Records Management Expertise,
Supervisory and Leadership Skills,
Interpersonal Abilities,
Communication and Conflict Resolution Skills,
Strong Verbal and Written Communication Skills,
Effective Time Management Skills,
Report Writing Proficiency and,
Innovative Thinking Skills.

About

I am a customer service professional with 4 years of experience, most recently with Teleperformance Ghana. In this role, I gained expertise in handling customer inquiries, resolving complex issues, and delivering excellent client support across multiple channels. I developed strong skills in communication, problem-solving, and adaptability, which enabled me to meet performance targets and maintain high customer satisfaction consistently.

My key strengths include:
Customer service excellence – ensuring professional and efficient support.
Sales and upselling – contributing to revenue growth while meeting customer needs.
Technical proficiency – using CRM and ticketing tools to manage workflows.
Team collaboration – working effectively in fast-paced, target-driven environments.

I am passionate about delivering quality service, building strong client relationships, and continuously improving my skills to add value to any team I join.