Amarachi Ngene

Skills

1. Customer Relationship Management (CRM) Tools
2. Complaint Resolution & Conflict De-escalation
3. Fraud Detection & Risk Mitigation
4. Digital Banking & Fintech Tools
5. Communication & Active Listening
6. Google Workspace & Microsoft Office Suite
7. Problem-Solving & Critical Thinking
8. Regulatory Compliance (KYC, BVN, AML)
9. Adaptability & Resilience
10. Empathy & Customer-Centered Service

About

I am a customer-focused professional with 4+ years of experience in banking operations and customer support. Skilled in resolving complex issues, managing transactions, and promoting digital platforms with a 95%+ resolution rate. Adaptability is one of my greatest strengths, helping me thrive in fast-paced and dynamic environments.