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Alfred Nnammonso

Remote Customer Service & Telesales Specialist | CRM Tools (Zendesk, Zoho, Freshdesk) | 8+ Yrs Virtual Support Experience | Client Success | Lead Generation | Admin Support
Lagos, Nigeria
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Skills

A skilled professional with over eight years of expertise in customer support, telesales, and virtual assistance. Proficient in using CRM platforms like Zendesk, Freshdesk, and Zoho to manage high-volume inquiries, generate leads, and set appointments. Possesses strong skills in conflict resolution, administrative support, and cross-functional collaboration, supported by advanced knowledge of the Microsoft Office Suite and communication tools like Slack and MS Teams.

About

Results-driven Customer Service and Administrative Specialist with 8+ years of experience in remote support, telesales, and virtual assistance. Expert in managing high-volume calls, leveraging CRM tools, and exceeding KPIs to drive customer satisfaction in fast-paced environments. Proven success in lead generation, appointment setting, and cross-functional collaboration.