Skills
CRM Systems: Zoho, Salesforce, Intercom, Freshdesk, Sprinklr, Zohodesk
Customer Success & Onboarding
Process Improvement & Quality Assurance
Data Analysis & Reporting
Microsoft Office & Advanced Excel
Technical Support & Troubleshooting
About
A results-oriented Customer Success professional with over five years of experience in account management and technical onboarding, primarily within the SaaS and tech industries. Proven ability to lead end-to-end implementation projects, drivingplatform adoption rates above 90% and reducing onboarding time by 20% through process optimization and cross-functionalcollaboration. Combines strong technical aptitude and problem-solving skills with the ability to act as a trusted advisor to diverse stakeholders
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