Adeyemi Adeyanju

Skills

Customer Service & Support

Customer Relationship Management (CRM) system expertise

Enterprise customer support (phone, email, chat)

Advanced conflict resolution & de-escalation

SLA-driven issue resolution & escalation management

Client retention strategies & proactive support

Customer onboarding & training support

Complaint handling & problem-solving


Communication & Collaboration

Excellent written & verbal communication

Remote communication discipline & clarity

Transparent team communication

Collaboration with internal stakeholders

Community engagement & customer loyalty building


Leadership & Management

Team cohesion building & mentoring

Process improvement & optimization

Small business ownership & administration

Vendor management & relationship building

Staff onboarding & support initiatives


Technical & Operational

Remote work setup & reliability (internet, headset, workspace)

Technical support & troubleshooting

Documentation & training material creation

Operations management during crises (e.g., COVID-19 adaptations)

Event planning & coordination

Process analysis & productivity improvement


Creative & Analytical

Customer engagement through creative initiatives (writing, events)

Data-driven decision-making


Soft Skills

Empathy and active listening

Proactive problem-solving

Adaptability in fast-paced environments

Reliability and consistency

Time management & flexibility (multi-time zone readiness).

About

Empathetic and proactive customer care professional with proven expertise in CRM systems, conflict resolution, and customer relationship management. Committed to delivering exceptional, solutions-oriented support to enterprise-level clients, with a strong record of de-escalation and surpassing satisfaction benchmarks.