Skills
Software: Microsoft Office packages (Word, Excel, PowerPoint), CRM Software.
• Data Analytics: Data Collection, Cleaning, Visualization, Insight Generation
Soft Skills
• Creativity & Problem-Solving • Multitasking
• Adaptability & Resilience
• Clear Communication
• Collaboration & Leadership
• Time Management
• Complaint Resolution
• Client Relationship Management
• Cultural Sensitivity
About
Detail oriented and client focused professional with a background in mass communication and experience spanning customer service, media analysis and data analysis. Known for strong communication skills and problem-solving ability with a calm adaptable nature and a proven track record in handling high volume client interactions, resolving complaints effectively and delivering insights through data. Comfortable working across different sectors and teams, with a consistent focus on efficiency, clarity and client satisfaction.
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