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ABIDEMI AFOLABI

Customer service representative
Ibadan South West, Oyo, Nigeria
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Skills

CRM skills like Zendesk, Hubspot, Avaya,sniper.
Email and chat support
Data entry and Record keeping
Performance Metrics Awareness: understanding of KPIs,First Call Resolution (FCR),Average Handling Time (AHT),CSAT scores.

About

I am a dedicated and empathetic customer service professional with strong communication and problem-solving skills. I strive to provide efficient,friendly service and ensure every customer has a positive experience.