Customer Service Advisor – Work from Home – Full Time

£25420 per annum

Are you passionate about helping people? Are you looking for a role where you can enhance your customer service skills and develop a career path, remaining in Customer Service or exploring other areas of our business? At Premium Credit we’re looking to hire Customer Service Advisors who are able to provide outstanding customer experiences to our partners and customers through inbound calls and emails.

You’ll receive all the training you need on our systems, processes and industry as well as training to enhance the skills that you already have in communicating professionally, listening and understanding customer needs. You’ll be supported in your journey to success by your buddy and your team manager, as well as the teams around you.

We’re keen for you to apply if;

You maintain high standards of customer care in every interaction

You want to develop your skills within a professional environment

You are able to work in a fast paced targeted environment

What will you be doing?

Our contact centre is open Monday to Friday between 8am and 6.15pm, so you’ll have a shift rota between these times, working an average of 37.5 hours a week, leaving you free to enjoy your evenings and weekends.

Day to day you’ll be answering calls via our contact centre call system, using our systems to locate customer and partner details to be able to respond to their queries.

You could be performing routine tasks such as updating bank or address details or processing payments, or you may deal with more complex calls from vulnerable customers who require additional support.
You’ll record all calls within our system and if any further action is required ensure that this is noted correctly using the set processes.
On a rotational basis you will spend time responding to emails
You will be developed within your role and take on training to respond to more complex client and commercial partner queries.
To be successful in the role you will work to targets such as calls per hour and call quality, ensuring that you consistently provide the highest levels of customer care.

What do we Offer?

Premium Credit is a leading provider of insurance premium finance and a range of annually charged services such as school fees, golf club membership and football season tickets in the UK and Ireland. It’s an exciting time to join us as we continue to grow and work collaboratively for our future success.

We have a purpose and values driven culture that ensures we treat each other, our partners and customers with respect and care and that at the heart of everything we do, we uphold our regulatory obligations and treat our customers fairly.

We have a range of benefits which includes

25 days holiday (plus the opportunity to buy or sell up to 5 days per year)
A competitive workplace pension scheme
Learning and development opportunities that will support your career development
24/7 access to our Employee Assistance Programme as well as access to Mental Health First Aiders
1 days paid volunteering per year
A range of shopping and lifestyle discounts through our benefits portal

So …. What’s Next?

We are hiring a team of Customer Service Advisors to join us on 1st September to support increased call volumes. If you are interested in joining our team, please apply via our website. You’ll need to have a passion for great customer service, attention to detail and the ability to communicate in a professional and friendly manner, both over the telephone and in writing.

Your CV and application will be reviewed against our requirements for the role

If you meet our criteria you will be contacted to arrange a telephone interview with our recruiter which will include a review of your CV, a call scenario and the opportunity for you to ask any questions. We’ll also make sure that you are aware of the requirements for the role.

If this is successful you will be invited to interview with two of our contact centre team leaders via MS Teams. This will be a competency-based interview to find out more about how you have responded to situations in previous roles or experiences.

Once we have conducted interviews we will review applications and make offers to successful applicants.

More information for you….

We are committed to providing reasonable adjustments or accommodations for applicants, so if you need assistance or support during the recruitment process, please let us know on the application form or by sending an email to recruitment@pcl.co.uk

If you are made an offer of employment you will be required to prove your eligibility to work in the UK before you start work. You must reside in the UK from the start date of this role; unfortunately we are unable to provide visa sponsorship at this time.

To ensure you can work from home efficiently you will be asked to provide your internet speed at the application stage.

Premium Credit are an equal opportunities employer with a strong and passionate commitment to Diversity, Equality and Inclusion in the workplace. We welcome applications from all sections of the community and encourage people from all backgrounds to apply. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. We are open to part-time working and job share.

By submitting your application, you agree that Premium Credit may collect your personal data for recruiting and related purposes. To view our Privacy Notice please go to: https://www.premiumcredit.com/Recruitment-privacy-notice

All postholders will be subject to appropriate pre-employment vetting procedures and a satisfactory Disclosure & Barring Service (DBS) check prior to appointment.

So, if role appeals to you and you’re looking to join an industry-leading organisation, please apply. Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply? And if you’re in a job share just apply as a pair. We look forward to hearing from you.

Please note, we reserve the right to close this vacancy early if we identify a number of suitable candidates. All applicants will be advised if the vacancy closes early.

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Customer Service Advisor

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