Job Introduction

Are you looking for a new challenge that gives you the chance to get creative and use your knowledge of the business to take Personal Shopping to the next level? Looking for a company that wants to help further your career in Retail as well as provide you with an exciting, inspiring and fun place to work?

If the answer to all of these questions is ‘yes’ then you’re just the kind of person we’re looking for! As a Personal Shopping Assistant, you will do more than just offer a luxury shopping experience. Our Personal Shopping team provide a bespoke service to customers from all over the world. Our products are exceptional, and so is the service that accompanies them. As a member of the front of house team, and a subject matter expert of all things Selfridges, you will provide the first opportunity to deliver the best service to clients visiting the department and supporting the Personal Shopper associates with admin assistance.

As a Personal Shopping Assistant, you will:

You will be expected through living our Selfridges Values to deliver extraordinary customer experiences with the aim to overachieve sales plans
Build and manage relationships with our clients ensuring to get the best from everyone you deal with
Support the Personal Shopper along with the rest of the team, assuring smooth preparation, administration, and aftercare of our client appointments whether physical, virtual, or remote
Assist with appointments from set up to clearing away
Demonstrate strong organisational skills, communication skills, flexibility, brand knowledge and passion for luxury products and service
Process orders, pre-orders and reservations of product where required
Use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your product knowledge and ability to support the shoppers in creating a memorable experience for all our clients
Have a high calibre of personal flair and style and you will have a genuine passion for service inside and out with a natural interest to discover and explore more about the brands we work with in store
Have great attention to detail, be agile, a quick thinker and versatile in order to deal with clients from all walks of life as well as build strong working relationships with different stakeholders and brand partners
Support the Personal Shopper to manage all customer correspondence, whether it be through social channels, messaging or calls and ensure all customer requests are dealt with quickly and efficiently
Experience in designing and creating Instagram content that delights and educated the follower

A bit about you

How you’ll do it… you will be:

Collaborative. Supporting the wider Personal Shopping team, you will help to deliver exceptional service to our customers seeking a unique experience
A proud shopkeeper. You understand there are various elements of your role. From maintaining a clean and tidy environment, helping with cashing up and supporting the wider team when needed, you will be flexible in your role
A self-starter. Motivated, driven and self-sufficient in everything you do
Detail orientated. You notice even the smallest details to ensure an excellent experience and luxury environment for our customers
Extremely organized. You will be a strong multi-tasker with a positive and ‘can do’ attitude
Well informed. You are aware of store events services that may appeal to the Personal Shopping clients
An excellent time-keeper. Manage your own time along with others to ensure smooth running and efficiency of the Personal Shopping department
A great communicator. You will adapt your style and service to suit customer needs and preference. Genuinely connecting with your customers while guiding them on the services and support that best suit their needs
Known to be a sales and service expert alongside being a well written and polished communicator via email
An example of our values, a trusted and respected colleague

This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business

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Personal Shopping Assistant

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