About Premier IT Solutions:

With over 30+ years of experience and knowledge in the technology and business industry, we have become known for managing our tailored managed IT services. Both sales and technical teams work hand-in-hand to understand and listen to your issues, business processes and more importantly the aspirations of your business in order for us to help you achieve your tech and business goal. Every IT project we deliver must meet our client business requirements by utilizing and providing tested and proven technology. We value our clients as our business partner.

Our services cater for a simple start up to 500+ user companies, were we offer tailored managed IT support, covering server & VMs, desktop, network, security, mobile and remote facilities to keep you connected to your business 24×7.

Premier IT Solutions proactively manage and monitor simple and complex IT infrastructure environments and IT outsourcing coupled with a 24/7 remote help desk service, available to our clients.

Responsibilities:

Providing end-user, desktop support
Supporting and maintaining MS server/desktops/laptops
Supporting and maintaining Office 365 solutions
Escalating IT issues within the team where necessary
Setting up and configuring new laptops and desktops
Installing authorised software to laptops and desktops
Troubleshooting desktop and system problems, diagnosing and solving hardware/software incidents/problems
Incident management
Provide exceptional service support to the business
Work to SLA thresholds for incidents, requests and problems

Desirable skills:

Excellent communication skills and a strong communicator at all levels including at senior business level
Has excellent attention to detail
Remains calm and clear headed under pressure
Excellent organisational and prioritisation skills
Proactive approach to work and to continuous improvement
Works within the team and assists others, where required, to achieve a common goal
Listens to and is open to ideas and suggestions from others
Uses initiative to ensure that high importance deadlines and SLAs are met
Takes every opportunity to go the extra mile for the company

Entry requirements:

3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
GCSE Maths and English (or equivalents) at grades 3+ (D or above)
Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Working hours: 9am - 5.30pm

Benefits:

Remote working
Regular team outings
Pension
Employee benefits scheme

Future prospects:

Possibility of full time employment.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

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