iSchool, an innovative e-learning platform dedicated to teaching programming and artificial intelligence to students aged 6 to 18, is on the hunt for a passionate Customer Service Representative. In this pivotal role, you will engage with our students, parents, and educators to ensure a seamless learning experience. You will assist with inquiries, provide guidance on our courses, troubleshoot issues, and foster a supportive environment that encourages student growth. If you thrive in a fast-paced setting and possess excellent communication skills, we want to hear from you!

Key Responsibilities

Handle inbound customer inquiries through various channels, ensuring timely and professional responses.
Assist customers with enrollment, course selection, and payment processing.
Resolve technical issues related to our online learning platform.
Educate customers on our offerings and facilitate smooth onboarding processes.
Document customer interactions and track resolutions in our CRM system.
Collaborate with other departments to improve service delivery and customer satisfaction.
Identify opportunities for upselling and enhancing the customer experience.

Proven experience in a customer service role or similar.
B2 level English required for clear written and spoken communication.
Exceptional communication skills, both written and verbal.
Comfortable using customer service tools and CRM software.
Ability to work effectively in a remote work environment.
Strong organizational skills and attention to detail.
Passion for education and a genuine desire to assist others.
Ability to handle multiple tasks and prioritize effectively.

Compatible Salary.

Monthly Commission.

Medical Insurance.

Learning & Development Opportunities

iSchool jobs

Project Manager

Customer Service Representative

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